We are thrilled to have Paula Holden join our Senior Medicare Patrol staff as our SMP Regional Liaison. Based in Chico, Paula will head up our SMP Liaison and volunteer coordination, as well as develop and support new outreach opportunities. She has served as a volunteer counselor with the Health Insurance Counseling and Advocacy Program and became an SMP Liaison for Butte, Glenn, Colusa, Plumas and Tehama Counties in 2011. She came into this field after becoming her father’s caregiver and realizing just how challenging the health care system is to navigate! Paula’s enthusiasm and passion to make a difference is contagious and she is an expert in getting the word out about Medicare fraud, abuse and prevention to the media and in engaging the public.
Paula has a Humanities degree from Cal State San Bernardino, and has worked for 30 years in the public sector, specifically in retail management with Target and Office Depot. She also worked in consumer finance, including with HSBC and Edward Jones.
A native Californian from the Inland Empire, Paula currently lives in Butte County with her husband and 3 cattle dogs on 100 acres. They raise purebred Angus cattle as a “fun” side gig, grow fruit trees and, in her spare time, Paula enjoys making jams and home-grown/made tomato sauces. She also loves going to the beach to relax (as there are no cows there!)
Please join us in giving Paula a very warm welcome!