New Texting Scam Involves Social Security & Direct Express Card

We received a report from Social Security of a texting scam that involves people who have the “California Senior Medicare Patrol at 855-613-7080.


  • Beneficiaries should not call the phone number in the text nor divulge their card information.
  • Direct Express Customer Service’s phone number is 1-888-741-1115 and the beneficiary should contact them if they have concerns about the security of their Direct Express card.
  • If a beneficiary experiences an unauthorized withdrawal/transaction on their account, they should immediately contact Direct Express Customer Service to dispute the unauthorized transaction.
  • The Social Security Administration cannot assist with breaches of use of the card, nor can they replace funds lost. The matter must be resolved with Direct Express Customer Service.

If you have any questions about this message, contact our SMP office at 855-613-7080, or your local Social Security office. For more information on Medicare Fraud, see our fraud section and our news and blog articles on fraud.