Debbie Reed

“The CHA fact sheets are an invaluable tool for our HICAP in terms of training both new and experienced volunteers and staff, including agency staff from other programs, on a variety of topics related to Medicare and long-term care insurance. We also utilize these fact sheets when providing in-service trainings to other agencies and providers serving older adults and people with disabilities. In addition, our counselors rely on them when providing one-on-one counseling to Medicare beneficiaries or to persons who hold or are interested in long-term care insurance policies. Counselors use the fact sheets to help beneficiaries understand their options in specific circumstances, such as those who may be eligible for limited income programs, veterans, and/or those who are still working and have other coverage. In a typical year, we can approximate that we use somewhere between 10,000-20,000 of the CHA fact sheets. These fact sheets are usually the first materials to be updated when there are changes that need to be made and they are absolutely critical in helping our HICAP to fulfill our mission of educating and providing advocacy to Medicare beneficiaries. Many thanks for all that you do!”


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