Senior Medicare Patrol

About SMP

Senior Medicare Patrol (SMP) helps Medicare and Medicaid beneficiaries avoid, detect, and report health care fraud. They both protect beneficiaries and help preserve the integrity of the Medicare and Medicaid programs by recovering and avoiding the billions of dollars typically lost to health care fraud each year.
Because face-to-face, in-person contact is most effective, SMPs nationwide recruit and teach nearly 5,000 volunteers every year to help in this effort. Most SMP volunteers are both retired and have Medicare, and are thus well-positioned to assist their peer.

  • Here’s an English and Spanish flyer on Senior Medicare Patrol (pdf).

Learn about volunteer opportunities!

SMP reaches out to Medicare beneficiaries in their communities by hosting group presentations, exhibiting at community events, answering calls to the SMP helplines, and providing one-on-one counseling. They teach Medicare beneficiaries how to protect their personal identity, identify and report errors on their health care bills, and identify deceptive or fraudulent health care practices.

California Health Advocates runs California’s SMP, by training and working closely with Health Insurance Counseling & Advocacy Program (HICAP) volunteer counselors.

Find the SMP in your state.

Funding

ACL_new_logo

SMPs are funded by the Administration for Community Living. SMP activities support ACL’s goals of promoting increased choice and greater independence among older adults and people with disabilities.

In 1995, the Administration on Aging, which is now under the ACL, became a partner in a government-led effort to fight fraud, error and abuse in the Medicare and Medicaid programs through the implementation of a ground-breaking demonstration project called Operation Restore Trust (ORT). During its demonstration phase, ORT returned $23 for every $1 spent, looking at the fastest growing areas of Medicare fraud, including home health care, skilled nursing facilities and providers of durable medical equipment. Our SMP in California is one of the original demonstration programs and continues to be a prominent piece in the fight against fraud.

Partners

California SMP collaborates with several other partner organizations to maximize our effectiveness in spreading the word on fraud and fraud prevention. Read our Partners page for more details on who they are and our specific collaborations. Our partners include:

  • American Association of Service Coordinators
  • ACC Senior Services
  • Adventist Health Lodi Memorial Hospital Adult Day Services Center
  • AgingNext
  • Alliance for Leadership and Education (ALE)
  • California Association of Area Agency on Aging (C4A)
  • California Collaborative for Long Term Services and Support
  • California Department of Aging (CDA)
  • California Department of Insurance (CDI)
  • California Elder Justice Coalition
  • California Health Report
  • California Indian Manpower Consortium, Inc.
  • California Long Term Care Ombudsman Association
  • Center for Medicare Advocacy
  • Department of Business Oversight
  • Foundation for Senior Services
  • Health Insurance Counseling and Advocacy Program (HICAP)
  • Justice in Aging
  • Life Skills Training and Education Programs (LifeSTEPS)
  • Meals on Wheels Orange County
  • ONEgeneration
  • San Manuel Band of Mission Indians
  • Valley Interfaith/Intercommunity Council
  • Village Movement California
  • Wise & Healthy Aging
  • Yocha Dehe Wintun Nation

Volunteer Risk and Program Management (VRPM)

Volunteers are the foundation of our Senior Medicare Patrol program. With over 600 SMP volunteers throughout California alone, the Administration on Community Living created the Volunteer Risk and Program Management (VRPM) to provide policies and best practices to support all aspects of SMP volunteer recruitment, management and training. Our California Senior Medicare Patrol considers conformance with these policies and practices critical for the sustainability of a strong, dynamic and robust network of volunteers. See the Senior Medicare Patrol Resource Center for more details on this program and for resources and tools to implement these policies with your volunteers.

To report Medicare fraud, call
1-855-613-7080

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Contact California’s SMP

Senior Medicare Patrol Project
2 Executive Circle, Suite 175
Irvine, CA 92614
tel: (714) 550-7008
fax: (714) 560-0319

Micki Nozaki, SMP Project Director
mnozaki@cahealthadvocates.org

Sandy Morales, SMP Volunteer Coordinator and Case Manager
smorales@cahealthadvocates.org

Paula Holden, SMP Regional Liaison
pholden@cahealthadvocates.org

Julie Lowrie, SMP Outreach Specialist
jlowrie@cahealthadvocates.org

Testimonials

  • “We use the CHA fact sheets as our working reference material. There isn't a day that goes by when we don't refer to a fact sheet and give pertinent ones to our clients. They are a godsend for our program.”
    — Ruth AtkinHICAP Program Manager, Contra Costa County
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