"I wish to take this opportunity to express a heartfelt thank you for your fine work through your office and Pam Brown's that enabled me to retrieve my Medicare insurance that was inadvertently canceled may my insurer in error. Just received my medical card today. We are so relieved. A lovely lady with Medicare gave me the HICAP number and through another very nice lady (Muriel Smalheiser) I was able to speak with Pam who contacted you at California Health Advocates. I am so grateful to all of you, as my wife who is very ill battling a rare cancer, as sick as she was, tried to assist me in my application during the open conversion period, would have been disastrous for me not to have coverage. Thank you all from the bottom of my heart for your caring and your fine work."

“Wow! We love your presentation and personality! Thank you for coming to class and sharing your expertise on Medicare Fraud and HICAP! The students have shared with me that you have been their favorite speaker so far! They loved your stories and enthusiasm! It’s so good that the students and myself are seeing the big picture and the interrelatedness of programs. You gave us all something to think about. Thanks again for generously sharing your time with our students!”

“Thank you for listening to me…. I will always be grateful that you cared and also that you have helped a lot of other people when you worked so hard to change the injustice that was done to a lot of our seniors.”

"In January, my doctor sent a claim to Medicare for a walking boot which I needed for a medical condition. Medicare denied the claim even though the boot was a covered item. Since the doctor was not paid, he insisted that I pay $284.85 out of pocket, which I paid, however I was sure this was not a fair practice.

I brought my case to the California Senior Medicare Patrol and Sandy Morales, Complex Case Manager, worked on the issue for several months. She was an intermediary between Medicare and my doctor and after several conversations, she was able to convince the doctor to re-submit the claim for the boot, along with the appropriate documentation indicating medical necessity.

Bottom line: in September, Medicare paid the doctor for the valid claim and the doctor reimbursed me for the full $284.85.

Thank you Sandy and Senior Medicare Patrol for being such a strong advocate for a grateful Medicare beneficiary."

“The CHA Fact Sheets are invaluable; I do not know what we would do without them! It would be impossible to counsel and reach the population that we do, if the fact sheets were not available. They provide us with a template in which we base all our sessions on, and with them, we can confidently say to the client that we are providing them with accurate and detailed information, which will guide them into making a decision that is appropriate for them. They are the best thing next to sliced bread!”

“We feel so lucky to have found the services of CHA. Without your advocacy efforts, we would have just accepted the denial from my long-term care insurance company. Because of your efforts, we received $9,386.87. Bonnie, we are so thankful there are people like you in this crazy world of health care. It shouldn't be this hard to provide care for our elderly, especially when an insurance policy has been purchased. I have shared our experience with my peers, friends and family. I highly recommend CHA and their advocacy services.”