“Thank you for listening to me…. I will always be grateful that you cared and also that you have helped a lot of other people when you worked so hard to change the injustice that was done to a lot of our seniors.”

“Your passion and concern for this issue (Medicare Fraud and Abuse) is evident and very effective in communicating the need for vigilance among seniors.”

“Thank you so much for the technical assistance provided by Bonnie Burns to our HICAP counselor during February and March of 2011. Our client had trouble with a long term care policy that was refusing to pay. With Mrs. Burns’ help, our counselor was able to have the client’s policy begin paying for her long term care at a benefit level of $100/day. With HICAP’s help, the client will be able to save an estimated $118,381 over 3 years! The client’s family is very happy and appreciative of our help”

"I wish to take this opportunity to express a heartfelt thank you for your fine work through your office and Pam Brown's that enabled me to retrieve my Medicare insurance that was inadvertently canceled may my insurer in error. Just received my medical card today. We are so relieved. A lovely lady with Medicare gave me the HICAP number and through another very nice lady (Muriel Smalheiser) I was able to speak with Pam who contacted you at California Health Advocates. I am so grateful to all of you, as my wife who is very ill battling a rare cancer, as sick as she was, tried to assist me in my application during the open conversion period, would have been disastrous for me not to have coverage. Thank you all from the bottom of my heart for your caring and your fine work."

“We feel so lucky to have found the services of CHA. Without your advocacy efforts, we would have just accepted the denial from my long-term care insurance company. Because of your efforts, we received $9,386.87. Bonnie, we are so thankful there are people like you in this crazy world of health care. It shouldn't be this hard to provide care for our elderly, especially when an insurance policy has been purchased. I have shared our experience with my peers, friends and family. I highly recommend CHA and their advocacy services.”

“Wow! We love your presentation and personality! Thank you for coming to class and sharing your expertise on Medicare Fraud and HICAP! The students have shared with me that you have been their favorite speaker so far! They loved your stories and enthusiasm! It’s so good that the students and myself are seeing the big picture and the interrelatedness of programs. You gave us all something to think about. Thanks again for generously sharing your time with our students!”