Senior Medicare Patrol

About SMP

Senior Medicare Patrol (SMP) helps Medicare and Medicaid beneficiaries avoid, detect, and report health care fraud. They both protect beneficiaries and help preserve the integrity of the Medicare and Medicaid programs by recovering and avoiding the billions of dollars typically lost to health care fraud each year.
Because face-to-face, in-person contact is most effective, SMPs nationwide recruit and teach nearly 5,000 volunteers every year to help in this effort. Most SMP volunteers are both retired and have Medicare, and are thus well-positioned to assist their peer.

Learn about volunteer opportunities!

SMP reaches out to Medicare beneficiaries in their communities by hosting group presentations, exhibiting at community events, answering calls to the SMP helplines, and providing one-on-one counseling. They teach Medicare beneficiaries how to protect their personal identity, identify and report errors on their health care bills, and identify deceptive or fraudulent health care practices.

California Health Advocates runs California’s SMP, by training and working closely with Health Insurance Counseling & Advocacy Program (HICAP) volunteer counselors.
Find the SMP in your state.

Funding

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SMPs are funded by the Administration for Community Living. SMP activities support ACL’s goals of promoting increased choice and greater independence among older adults and people with disabilities.

In 1995, the Administration on Aging, which is now under the ACL, became a partner in a government-led effort to fight fraud, error and abuse in the Medicare and Medicaid programs through the implementation of a ground-breaking demonstration project called Operation Restore Trust (ORT). During its demonstration phase, ORT returned $23 for every $1 spent, looking at the fastest growing areas of Medicare fraud, including home health care, skilled nursing facilities and providers of durable medical equipment. Our SMP in California is one of the original demonstration programs and continues to be a prominent piece in the fight against fraud.

Partners

California SMP collaborates with several other partner organizations to maximize our effectiveness in spreading the word on fraud and fraud prevention. Some partners include:

Volunteer Risk and Program Management (VRPM)

Volunteers are the foundation of our Senior Medicare Patrol program. With over 600 SMP volunteers throughout California alone, the Administration on Community Living created the Volunteer Risk and Program Management (VRPM) to provide policies and best practices to support all aspects of SMP volunteer recruitment, management and training. Our California Senior Medicare Patrol considers conformance with these policies and practices critical for the sustainability of a strong, dynamic and robust network of volunteers. See the Senior Medicare Patrol Resource Center for more details on this program and for resources and tools to implement these policies with your volunteers.

To report Medicare fraud, call
1-855-613-7080

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Contact California’s SMP

Senior Medicare Patrol Project
2 Executive Circle, Suite 175
Irvine, CA 92614
tel: (714) 550-7008
fax: (714) 560-0319

Micki Nozaki, SMP Project Director
mnozaki@cahealthadvocates.org

Sandy Morales, Manager of SMP Outreach & Volunteer Coordination
smorales@cahealthadvocates.org

Paula Holden, SMP Regional Liaison
pholden@cahealthadvocates.org

Diane Caradeuc, SMP Liaison
dcaradeuc@cahealthadvocates.org

Testimonials

  • “…I just want to say thank you for all the work that California Health Advocates does to stop letting long-term care insurance companies write policies that are not fair to the public. If I had not found Bonnie Burns… I would have given up a long time ago. I am so thankful.”
    — Sharon D.
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